Returns are made at your own cost in the event of cancelled purchases. If the goods are damaged or if we did not pack the goods you ordered, Zinzino is liable to pay return shipping charges. Returns must be sent as letters or packages, but not C.O.D. or postage due. Upon request, Zinzino will send a return label so as to facilitate the return. When you wish to exercise your right to withdraw, you must return the goods. Note that all of the products must be received by us not later than 30 days after you have received your products. Enclose a filled out return form. It is important that you contact Customer Service prior to returning your goods.